About Us

Powertools.us joined the Online Stores, Inc. (OLS) community in May of 2008. Founded in 2002 by Lisa and Kevin Hickey, OLS has grown tremendously through hard work and dedication to customer service. Headquartered in New Stanton, PA, just south of the city of Pittsburgh in an 85,000 square foot facility, OLS employs approximately seventy full-time employees and twenty temporary staff. A certified woman-owned business, we manufacture or stock most of the products we sell and most orders ship within twenty four hours.

OLS is a member of the Better Business Bureau, click on the BBB image to the right for verification.

Email or call us with your questions. If you need help in selecting a product which is best suited for your needs, our customer service department will be glad to help you any way they can.

Phone: 1-877-734-2458
E-mail: sales@onlinestores.com

We respect your privacy. Click here to view our privacy policy.

HOURS OF OPERATION ARE 8:00 AM TO 7:00 PM EST, MONDAY - FRIDAY.
The hours in Customer Service will switch to Summer hours beginning Tues. July 6th.
Monday - Thursday 8am - 6pm EST. Friday 8am - 5pm EST

ORDERS PLACED AFTER 2:00 PM EST WILL BE PROCESSED THE NEXT BUSINESS DAY. THIS INCLUDES 3 DAY, 2ND DAY, AND NEXT DAY AIR SHIPMENTS.

SALES TAX
We do not charge sales tax on any orders, except for shipments to the state of PA. PA does not charge sales tax on clothing. All shipping charges are taxable.

REFUND AND RETURN POLICY
Power Tools: Return UN-OPENED/UN-USED item(s) within 14 days of receipt for full refund LESS shipping/handling fees.

OPENED MERCHANDISE: There is a 15% re-stock fee on opened merchandise (power tool packages or anything that is in a sealed plastic bag) regardless of when it is returned.

APPAREL, EAR PROTECTION, GLOVES, FOOTWEAR & ACCESSORIES All apparel and accessories item(s) must be un-worn and/or un-used.

CUSTOM ORDERS: Custom orders, such as specialty power tools, are non-refundable/non-returnable.

SPECIAL ORDERS: Special orders, that is items which we do not normally carry in our inventory, are non-refundable/non-returnable.

SHIPPING/HANDLING FEES: Non-refundable.

RE-STOCK FEE: We do not charge a restock fee on UN-OPENED/UN-USED merchandise if you return the goods within 14 days. We charge a 15% restock fee if you return UN-OPENED/UN-USED merchandise after 14 days.

Powertools.us
Online Stores, Inc.
1000 Westinghouse Drive, Suite 1
New Stanton, PA 15672
Phone: 1-877-734-2458
E-mail: sales@onlinestores.com
sales@onlinestores.com

Wholesale and Bulk Orders
We can supply large quantities of all products within a few days. Please email us for latest prices and availability.

Ordering
Use our Easy Secure Online Shopping Cart.... We carry all Major Credit Cards...... Or order by Phone call 724 925 5600, Mail: send Money Order to: Online Stores, Inc., 1000 Westinghouse Drive, Suite 1, New Stanton, PA 15672....We Ship USPS priority and first class mail and UPS.

Purchase Orders
We accept purchase orders from corporations, government, schools and other institutions. The minimum order is $50.00. Please note that free shipping offers do not apply to purchase orders. For more information about purchase orders please visit our customer service page. Purchase order information.

Questions? Email us at sales@onlinestores.com